Terms and conditions
Last updated: 27 July 2026
These terms apply to every quote, booking and job carried out by SD Light and Sound, unless we agree otherwise in writing. By accepting a quote you confirm that you have read them.
Scope
These terms form part of every agreement between SD Light and Sound and the client. Departures from them are valid only where we confirm them in writing. Any terms of the client's own do not apply.
Quotes
Every quote is without obligation and valid for thirty days, unless stated otherwise on it. Prices are in euros. The quote always states explicitly whether they include or exclude VAT.
Booking
A date is only held once you confirm the quote in writing or by email and, if asked, pay the deposit. Until then the date stays available to others.
Payment
The payment term and any deposit are stated on the quote. Late payment incurs statutory interest by operation of law. If you are a consumer, we follow Book XIX of the Belgian Code of Economic Law: you first receive a free reminder with a fourteen-day term before any costs are charged.
Cancellation by the client
Cancellations must be made in writing. If you cancel more than thirty days before the date, you owe nothing beyond costs we have actually incurred. Between thirty and fourteen days before the date, 30% of the agreed amount is due; between fourteen and seven days, 50%; and within seven days of the date, the full amount. If you would rather move to a new date, we look for a solution without extra cost wherever we can.
Right of withdrawal
If you enter into a contract as a consumer at a distance or away from our premises, you generally have a fourteen-day cooling-off period. That right lapses, however, for leisure services supplied on a specific date (art. VI.53, 12° of the Belgian Code of Economic Law). For an event on an agreed date the right of withdrawal therefore cannot be invoked.
What we expect from you
You make sure the venue is accessible on time, that a sufficient and safe power supply is available, and that setting up and taking down can happen unhindered. Permits, noise limits and authorisations remain your responsibility unless we expressly agree otherwise. If the job runs over because of circumstances on your side, we may charge for the extra hours.
Equipment
All equipment supplied remains the property of SD Light and Sound. You look after it with due care and are liable for loss, theft or damage during the period it is under your supervision, ordinary wear and tear excepted.
Liability
We carry out every job to the best of our ability. Our liability is limited to the value of the job and does not cover indirect loss such as lost profit or missed opportunities. Nothing in these terms limits our liability for intent, gross negligence, or harm to life and health.
Force majeure
If circumstances beyond our control stop us carrying out the job — illness, accident, equipment failure, extreme weather, government measures — we tell you straight away and look with you for an alternative or a replacement. Anything you have already paid for work that did not go ahead is refunded.
Photographs
Unless you object beforehand, we may use photographs of our own setup as a reference. Recognisable people are not shown without their consent.
Complaints
If something goes wrong, let us know by email within seven days of the event, describing what the problem was. That way we can put it right quickly.
Governing law and disputes
Belgian law applies to every agreement. In the event of a dispute, the courts of the West Flanders judicial district, Veurne division, have jurisdiction. As a consumer you can also turn to the Consumer Mediation Service (www.consumerombudsman.be) or to the European ODR platform (ec.europa.eu/odr).